How can we help?
Getting started
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Our home base is Baltimore, MD. If we can reach you within one hour, you’re in!
Standard cleaning takes into account everything that involves cleaning a home or apartment: cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms, bathrooms, and the total square footage of the home (additional services are extra). Select the number of rooms, square footage, and your options, and the price is shown instantly on the website.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service. We will determine any additional costs at that time.
Pricing & policies
Absolutely. Simply email us at sales@baltimorezenclean.com with the details of your booking and the coupon code, and we will adjust your charges accordingly.
While some vouchers are only for first-time customers, we offer tons of incentives for our clients such as discounts on recurring services, holidays, birthdays, etc.
In most cases, you can enter your gift card coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Log into your account, get your referral ID, and share this with your friends and family. If a friend books through your referral ID, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to a future service.
Manage your account
Visit our customer page at https://baltimorezenclean.launch27.com/login
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust & safety
All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 10% of the people who apply to work with us end up working as one of our certified cleaners.
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256-bit encryption. Third, credit card transactions are processed by Stripe and is layered under their 256-bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take financial security very seriously.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you don’t experience Zen and are unsatisfied after your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know right away. We’ll send a team out to make it right (within 24 hours). If, after our re-clean is completed, you are still not happy with our service, we offer a full refund.
